BC Financial Services Authority

If I could do less than 1 star I would… I had a multitude of proof that our Property Management Company (owner was our property manager) had broken the rules that govern SPMC’s and I get a response that makes literally no sense. He did things that were not allowed yet he gets to keep screwing owners and Strata Corporations over. Even after contacting Tony G @ CHOA and getting his opinion – that what he did is not allowed – they just ignore the details and focus on other things in my complaint. DO NOT WASTE YOUR TIME – sadly they don’t care.

It’s truly unfortunate that this institution is run like this.

Compared to RECA, BCFSA is utter garbage.

$1,500 renewal fees are nothing more than a massive cash grab.

Trying to find out what courses are required is brutal.

Getting a “live” person to communicate with you is nearly impossible.

This institution was not created to assist members, there is no no real focus on helping the industry. It’s an over regulate and tax collector for the province.

Typical BC government waste of tax payer funds organization.

Just terrible.

Very frustrating to deal with. These guys are extremely understaffed and by looking at rest of the comments they haven’t done anything to address the issue in years. When you call, they will never pick up and you will only get called back 1 out of 3 times two or three days later. While the lady that returns my phone calls is not hostile, she certainly isn’t helpful and gets impatient when I ask her to help me or try to get more information. A similar process could be done within the same day in Alberta is gonna take more than 2 month for them while they charge the same fees. Why not just hire more people? They are obviously making a boat load of money nowadays with amount of new realtors in BC.

How do you expect to build consumer trust when no one answers the phone? I tried every single department this morning and got the answering machine. I have been calling from Feb.24th, numerous times every day, left voicemails, sent emails and I have yet to hear back. Are you guys that short handed that you can never respond or call back? A simple request takes you guys 5 business days and if there are any mistakes you have to wait another 5 business days. If you want to restore consumer confidence then start with yourselves first because the customer service you provide is absolute trash.