Century 21 Prudential Estates (RMD) Ltd.

Absolute nightmare to deal with. We’ve been experiencing plumbing issues, to the point where our kitchen sink has nearly flooded, for more than a week and they are refusing to take action. The plumbers we’ve had come to our unit have repeatedly told us the issue is not with our unit, it is with the building pipes, and they need to fix the building pipes to deal with it.

The strata people don’t even answer their phones, just delay forever with useless emails.

By far the worst strata ever had. From to to bottom, they lies nearly every single things they will do. Use the same subtree service twice just to make more money of out of the owners in the community. Submitted a unauthorized bylaws without notice to owners.
Basically the only thing they did is to make as much as possible money out of your pocket without doing anything!
Extremely disappointed and definitely not recommended to anyone!

Best Property Management company in Richmond. Responsive, timely and provide fantastic technicians to do their services.

I experienced a bit of a glitch getting my strata documents in a timely matter for my new listing. They were due on a Friday before a long weekend. Offers being taken on the Tuesday after the long weekend. Without any business days in between, (I should have thought about that), when my documents didn’t arrive and i couldn’t reach anyone at EstrataHUB, I happened to get a Mike’s number from a friend. I explained the situation, and he went above and beyond to get in touch with who he needed to in order to access and complete my order. I had them in my email by 2pm on “Saturday. He went above and beyond to help me. Great customer service! Thank you!!!!