Professional service. Afsaneh went out of her way to show us a number of suits that fit our requirements. She was extremely helpful, efficient and client-focused. Best of all, she investigated and patiently responded to all our questions.
I do not recommend EasyRent. I have reported the following issues to the manager at EasyRent and I had never received an appropriate response, I had to terminate my rent due to unprofessional language by agents.
Consider the following:
1) I received a letter on 5 March 2023 that my rent should be increased from February 2023z I called and discussed that in BC, 3 months notice is mandatory. I have been advised to terminate so they can find someone who follows the rule.
2) I followed their advice and terminated. They asked me if they can come during Easter for the showing, I asked them if I can stay at home during the showing, or if they can change the timing. I received a threatening email that they will frame me to deny the access to the property and make issues for me. I had got a panic attacked.
3) The garbutator was not working properly and I had called to solve the issue- they said we dont deal with this issue. Call the owner. After calling the owner, I received an abusive tone that what I had done to it and I should pay by myself. I was threatened at that time that he would terminate my lease and take my stuff outside.
All in all, I had a terrible experience with EasyRent and it has caused me a lot of financial distress.
The property wasn’t up to clean standards when we moved in. We should have reported this, but we just got on and cleaned it instead. I would say that was the previous tenant, but should have been checked. Other than that Easy Rent were great!
Easy Rent quickly dealt with issues and sent out repair staff when required. Always promptly responsed to emails – very friendly and helpful. We were very happy with the service we received, I would happily recommend. Thanks!
I viewed several apartments downtown with agent Sophia and I had an overall great experience. The places were all clean, and good condition. Great views.
I was running a few minutes late to first showing and Sophia was accommodating to wait for me and was helpful with all my questions. There was also someone else there viewing same time as me and we wore masks and took seperate elevators which made me feel comfortable.
Thank you as I just recommend EasyRent to some friends looking for a new place as well.