Quay Pacific Property Management Ltd

Quay Pacific Property Management Ltd is an amazing company to do business with. My strata has been using their services for almost one year and we are extremely satisfied with the knowledge, support and expertise and that our strata manager, Bill Koke, brings to each and every council meeting. Bill makes himself available to owners and council members and is, in my opinion, one of the best strata managers in the business. I would highly recommend Quay Pacific to any strata looking for a reputable, dependable management company.

We had a terrible experience with Quay pacific, particularly with its manager Adam. The main reason we chose a property management company was for peace of mind in case a tenant stopped paying rent or caused other issues. Unfortunately, this happened to us, and an opportunistic tenant took advantage of the situation, causing us a loss of several months’ rent. Quaypacific played a significant role in this loss. Evelyn, who was working with us, stopped responding to our emails, which was the only way of communication that Adam had instructed us to use. We asked Evelyn to file our case with the Residential Tenancy Branch, but it took her almost a year to do so. When we inquired about the status of our claim and included her manager, Adam, in the conversation, he terminated our contract, claiming we were micromanaging. If an employee doesn’t respond to a client’s email for a month and the client follows up with their manager, is that micromanaging? After a year, they filed the Residential Tenancy Branch conflict resolution application but forgot to inform us. The tenant showed up at the hearing while we were absent, as by that time they had terminated our contract, and the arbitrator dismissed our case due to our absence.

Our strata has had Quay Pacifc as our property management company for years. They are very good and we have been very happy! If you are lucky enough to have Ms Gillian Jamieson as your property manager you are in A+ hands.

I have received excellent services from Quay Pacific with regards to rental property management. Both Monika and Sara have been great to work with, extremely responsive to my needs, and above all very focused on communication and keeping me posted or updated in a timely manner. I also particularly find the cover-off arrangements (in case my primary contacts are on leave or unavailable) to be very seamless and there is always someone at the other end of a call or email to help me out. Nothing but 5 star level service.