Sutton

Irresponsible and not helpful at all. Our internet stopped working and we tried calling Sutton office for 5 days to get access to the phone room and no one has ever answered my calls. I had to cancel my appointment with the technicians 2 times before they finally responded my email and told me I can get the keys from caretaker’s office. After using the key, they advised me to bring the keys back to their office in Burnaby which should be a part of their job retrieving the keys from the caretaker as the contractor was being changed.

Whenever it comes to service requests, their response had been “we do not have qualified technicians” or “ask your neighbours for assistance”. It also took 3 and half months to set up a buzz code on the directory.

They also charged us for missing a fire alarm inspection despite that I have informed them earlier via email that I would be working on the day of the inspection and if we could arrange another day for the inspection. They told me that they never received my email even after I provided the screenshot of the email I sent them earlier. They are only professionals at ignoring calls/emails and charging property owners while getting nothing done.

As it stands, I can’t recommend their strata property management services. I recently moved into my property and Boon Sim has been largely unresponsive. It has been nearly three weeks and I have not received my welcome package. I emailed with a few questions – one week later and still no reply. I had to call his number, which was not answered by him but his office.

This does not inspire confidence in their services. Boon, I will amend this review when I see improvement.

We were looking for a new place to live and Brian helped us out tremendously. From our very first interaction you could tell that he really cared. He’s thorough and a hard worker. He’s the type of person to not only care for tenants and keep their best interest in mind, but also works hard for the client and his company so that everyone is happy. In the end we didn’t take the place since we got an offer from our first choice, but his professionalism and friendly demeanour was definitely a consideration when we were deciding on the rental. He impressed me so much that I decided to write this review. I’d recommend him to any of my friends or family members.

Brian Hong at Sutton Select Property Management & Realty is a thorough professional. He helped us rent out our unit. All we did was make sure we kept the unit clean and tidy before the viewings. Brian advertised the place, arranged the viewings, gave us plenty of time to prepare, did the reference checks for potential tenants and finally, got the rental contract signed.

Since this is the beginning of our professional relationship with Brian (and SSPMR), I am reserving 1 of the 5 stars in the review for future. At the end of this tenancy term, if I am truly satisfied with their management service, I will add another star and edit my review accordingly.

But, for the services so far, a big thank you Brian!